Returns & Exchanges
Our return policy is designed to ensure you receive perfect products while acknowledging the custom nature of our wallpapers.
Custom-Made Products
Not EligibleSince all products are made-to-order to your exact specifications, returns and exchanges are not accepted.
Defective Products
EligibleFull replacement or refund available within 7 days of delivery with photo evidence.
Wrong Product
EligibleWe'll send the correct product and provide a prepaid return label immediately.
Order Cancellation
Within 24 HoursFull refund available if cancelled within 24 hours of order placement.
How to File a Return Claim
Document the Issue
Take clear photos of the defect or damage from multiple angles.
Contact Support
Email us at support@wallsavenue.com with your order number and photos.
Review & Approval
Our team will review your claim within 24-48 hours.
Replacement or Refund
Receive your replacement product or refund within 5-10 business days.
Color Accuracy
Colors may appear slightly different on your screen compared to the printed product due to monitor calibration and lighting conditions.
We strongly recommend ordering a sample swatch before placing a large order. Samples are non-refundable but help ensure satisfaction.
Refund Timeline
Once your return claim is approved, refunds are processed within 5-10 business days.
The refund will be credited back to your original payment method. Bank processing times may vary.
Need Help?
Our customer service team is here to help with any questions about returns, exchanges, or product issues. Contact us at support@wallsavenue.com or call +1 (555) 123-4567.
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